FAQ's

How can I contact NovaGlow ?

You can email us at novaglowshopp@gmail.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?
Yes

Where do you ship from?
We ship from def contrys .

Can I change or cancel my order?                                                              yes,you have 12h to cancel.

 

How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.